© 2019 by Favella Translations

Policies

At Favella Translations, we always respect your privacy and treat any materials you share with us confidentially. To know more, click on the relevant policy button below. Feel free to contact us anytime at monica@favellatranslations.com.

 

Privacy Policy

 

Last updated: 21 August 2019

 

Favella Translations ("us", "we", or "our") operates http://www.favellatranslations.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with your site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information, please read our Cookies Policy below.

 

How can our site visitors withdraw their consent?


If you don’t want us to process your data anymore, please contact us at [monica@favellatranslations.com].

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [monica@favellatranlations.com].

Cookie Policy

Last updated: 21 August 2019

 

Favella Translations ("us", "we", or "our") uses cookies on www.favellatranslations.com (the "Service"). By using the Service, you consent to the use of cookies.

 

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

 

What are cookies?

 

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

 

Cookies can be "persistent" or "session" cookies.

 

How Favella Translations uses cookies

 

When you use and access the Service, we may place a number of cookies files in your web browser.

 

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

 

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service. If you would like more information, please contact us at monica@favellatranslations.com

 

Third-party cookies

 

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

 

What are your choices regarding cookies?

 

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

 

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

 

Where you can find more information about cookies

 

You can learn more about cookies and the following third-party websites:

 

●      AllAboutCookies: http://www.allaboutcookies.org/

●      Network Advertising Initiative: http://www.networkadvertising.org/

 

GDPR Policy

 

Last updated: 21 August 2019

 

Definitions

 

  • Favella Translations
    Favella Translations means Favella Translations Pte. Ltd., Singapore-registered company, UEN: 201838278D, registered office address: Bishan Street 24, block 266 - 570266 Bishan (Singapore).
     

  • GDPR
    General Data Protection Regulation Act.
     

  • Data Controller
    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
     

  • Data Processor
    Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
     

  • Data Subject
    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

 

1. Principles for processing personal data

Our principles for processing personal data are:

 

  • Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

 

  • Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.

 

  • Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.

 

2. What personal data we collect and process

 

Favella Translations collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:

 

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

 

3. How we use the personal data

 

Favella Translations uses the collected personal data for various purposes:

 

  • To provide you with services

  • To notify you about changes to our services and/or products

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our services

  • To detect, prevent and address technical issues

 

4. Legal basis for collecting and processing personal data

 

Favella Translations legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:

 

  • Favella Translations needs to perform a contract with you

  • You have given Favella Translations permission to do so

  • Processing your personal data is in Favella Translations legitimate interests

  • Favella Translations needs to comply with the law

 

5. Retention of personal data

 

Favella Translations will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.

 

Favella Translations will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

 

6. Data protection rights

 

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us at [monica@favellatranslations.com].

 

In certain circumstances, you have the following data protection rights:

 

  • The right to access, update or to delete the information we have on you

  • The right of rectification

  • The right to object

  • The right of restriction

  • The right to data portability

  • The right to withdraw consent